1. Replacement assistance

 

Please get in touch with us within 90 days of your order’s purchase date to receive immediate assistance for Replacement or Shipping/Delivery issues. After the 90-day period, we cannot guarantee that replacement or refund options can be provided.

Please note: The 90-day period does not apply to the 30-Day Satisfaction Guarantee we provide.

 

2. Refund Eligibility

 

Step 1:
Please check the guidelines below to see if your order meets all the conditions for a return.

Returns for unopened/unused items:

• We only accept the return of unopened and unused items that are returned within 90 days of delivery, as indicated by the original tracking information. Please contact us by email at: info@meridiangroomingkw.com, and our team will provide return instructions.
• Items that were purchased in bulk are not eligible to be returned.

Returns for opened/used items:

• If you are unhappy with your purchase after trying/opening the product(s), please contact us by email at:  info@meridiangroomingkw.com, and our team will provide return instructions.
• We only accept the return of select opened or used products that are returned within 30 days of delivery, as indicated by the original tracking information.

Step 2:

Following receiving our instruction including the address for return, choose a courier service and pay the cost of return shipping. We do not cover the cost of return shipping.

We do not accept in-person returns, and in-person return attempts are not eligible for a refund.

Step 3:

Please get in touch with us by email with proof of your return. The proof of return must include either an active return tracking number or a photo of the returned order's shipment receipt (issued by the courier).

Step 4:

Once our support team confirms that the refund has been processed, the funds may take 5-10 business days to return to your original payment method. This standard banking time frame will vary depending on your financial institution.

Please note:

1. Meridian products purchased from authorized resellers or select retail stores are subject to their respective return and refund policies. As such, Meridian Customer Support is unable to offer refund or replacement assistance for these purchased products. Please reach out to the customer service team of the reseller or retailer you purchased from as soon as possible as remediation time frames vary.
   
   
2. Meridian products purchased from unauthorized resellers are not eligible for refunds through Meridian Customer Support.

3. Subscription Cancellation

 

If you have an active subscription and would like to cancel it, you must cancel it at least a few days before its scheduled renewal date by logging in to your Meridian account here.

Please note: Your Meridian account is under the email address associated with your Meridian order.

If you require our team’s assistance in canceling your subscription, please email us at info@meridiangroomingkw.com 

 

4. Order Cancellation

 

Our fulfillment teams commit to preparing orders as quickly as possible following automated processes that help hand off orders to our logistic partners to ensure timely delivery. Due to this, we are unable to accommodate modification or cancellation requests once an order has already been created in our system. Please reach out to us to initiate your return & refund request!

 

5. 30-Day Satisfaction Guarantee

 

30-Day Satisfaction Guarantee: If you’re not satisfied with a product, contact Customer Support in writing via info@meridiangroomingkw.com within 30 days of the order’s delivery date as indicated in its respective tracking number.

Please note: the 30-Day Satisfaction Guarantee refund does not include any shipping fees, customs fees, or any other additional fees. The 30-Day Satisfaction Guarantee is only eligible for first-time orders. Products received through giveaways are not eligible for the 30-Day Satisfaction Guarantee.